Thank you for shopping with BurrulaaGagans.com, We want to ensure that you are completely satisfied with your purchase. This Returns and Refund Policy outlines our obligations to you in the event that you need to return a product or request a refund.
Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:
Please note that the return shipping costs will be the responsibility of the customer. Once we receive the returned item and verify its condition, we will process the refund or exchange within 14 days.
In the unfortunate event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving the item. We will require the following information:
We will assess the information provided and determine the appropriate course of action. This may involve returning the item for inspection or requesting additional documentation. If the item is found to be damaged or defective, we will offer a full refund, exchange, or repair, including any shipping costs incurred.
Please note that certain items are non-returnable and non-refundable, unless they are faulty, damaged, or not as described. These items include but are not limited to:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To initiate a return or refund, please contact our customer service team via firstname.lastname@example.org with contact details: phone number, email address, or online form]. Our team will guide you through the process and provide any necessary instructions.
Please note that we reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
More information on consumer rights can be found at Home | ACCC
Burrulaa Gagans Dreamtime Arts acknowledges and pays respect to the Traditional Custodians of the land on which we are located in Shepparton which forms part of the Yorta Yorta Nation.